Centrica loses 224,000 customers, £300m off market cap

British Gas owner Centrica it lost 1.5% of its customers last quarter, and this on top of the 1% of lost customers in 2015.

Upon this announcement today, it promptly lost about 2.5% off its share price.

What have its customers been saying to cause Centrica to lose £300m of shareholder value? Get the lessons you can learn as the owner of an SME from British Gas’ poor customer satisfaction, and how you can prevent loss of customers and the value of your own business sent to your mobile …

 

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